Refund and Return Policy

Refund, Return & Cancellation Policy – Shop.PingShopping.com

Effective Date: 01 December 2025
Last Updated: 01 December 2025

This Refund, Return & Cancellation Policy applies only to shop.pingshopping.com, where we sell digital products, physical products and print-on-demand (POD) merchandise internationally. It does not apply to content published on Pingshopping.com, which does not sell items directly.

By placing an order on shop.pingshopping.com, you (“customer”, “buyer”, “you”) agree to the terms below. Before placing an order, we request you to read this policy. Our slogan is “Customer Satisfaction First, Profit Last.” If you disagree, please do not place an order before understanding our quality products and services.

1. General Policy Statement

We strive to provide high-quality products and exceptional service. However, due to the nature of our products and fulfillment processes, not all orders are eligible for refunds, returns, or cancellations.

Eligibility for refunds or returns depends on the type of product, condition of delivery, and reason for request, as detailed below.

PingShopping reserves the right to approve or decline refund/cancellation requests at our discretion, in alignment with applicable consumer-protection laws.

2. Digital Products – Virtual or Downloadable (E-books, Guides, Templates, Downloads, Courses, etc.)

All digital products sold on shop.pingshopping.com are non-tangible and digitally delivered instantly via email or download link.

Digital products are strictly non-refundable, except in the following circumstances:

  • You were charged but did not receive an access or download link, and if support could not resolve it.
  • The file delivered is corrupted or technically inaccessible, and we cannot provide a functioning replacement.
  • You accidentally purchased the same digital product twice using the same account or unique email address (duplicate purchase).

Refunds are not provided for:

  • Change of mind
  • Product not being what you expected.
  • Lack of compatibility due to device limitations
  • Not reading product descriptions before purchase
  • Claiming dissatisfaction without demonstrating a valid technical issue

Digital products cannot be returned or exchanged once delivered.

3. Physical Products (Standard Manufacturing & Fulfillment)

For items produced, stocked, or shipped through our general fulfillment partners:

Refunds or replacements may be issued if:

  • The product arrives damaged, defective, broken, or incorrect
  • The product received is not the item ordered
  • The product has significant manufacturing defects

Requirements:

  • Report the issue within 3 calendar days of delivery
  • Provide clear photo or video proof of the issue and packaging
  • Do not dispose of the item or packaging until approved

Refunds or replacements will not be provided if:

  • Damage is caused by customer misuse
  • The wrong size or color was ordered by mistake
  • Slight variations in color due to display differences
  • Minor imperfections not affecting functionality
  • The buyer entered the wrong shipping address or contact details

4. Print-on-Demand (POD) Products

Due to custom, made-to-order production, POD items are not eligible for return/refund except when:

  • The item is damaged in transit.
  • Wrong product, size or design printed compared to the order confirmation
  • Incorrect item shipped

Print variations or minor differences cannot be considered defects since POD is customized and manually processed.

5. Order Cancellation Policy

Cancellations depend on the production stage:

Because we sell a mix of digital products, physical products, and print-on-demand (POD) items to customers in different countries, our cancellation rules vary slightly by product type and order status.

5.1 General Principles

  • An order can only be cancelled before it reaches a point where we or our fulfillment partners have irreversibly started processing, producing, or shipping it.
  • Once production, packaging, or dispatch has started, the order (or relevant items) is normally no longer cancellable.
  • All cancellation approvals are subject to our review and confirmation via email.

Where local consumer laws give you stronger rights than this policy, we will comply with those laws in that country.

5.2 Cancellations for Digital Products

Because digital products (eBooks, files, downloads, etc.) are delivered instantly or very quickly:

  • If the download link or digital file has already been delivered or accessed, the order cannot be cancelled.
  • If you placed an order by mistake and have not yet received or accessed the digital product (for example, payment is pending or our system has clearly not delivered the file yet), you may request cancellation as quickly as possible.
  • We reserve the right to check system logs (delivery status, access attempts) before confirming a cancellation and refund.

In most cases, digital orders are treated as final and non-cancellable after confirmation and delivery.

5.3 Cancellations for Physical & POD Products (Before Processing)

For physical and print-on-demand items, there is a short window during which cancellation may be possible:

You may request cancellation if:

  • The order status is still “Pending”, “On Hold”, or equivalent, and
  • Production, customization, printing, or packing has not yet started.

In these cases, we will attempt to cancel the order in full or in part.
If successful, we will confirm by email and process a refund according to our refund timelines.

5.4 Cancellations After Processing or Shipping Has Begun

Once an order (or a particular item in the order) has moved into “Processing”, “In Production”, “Printed”, “Packed”, or “Shipped” status:

  • We generally cannot cancel that order/item, because materials, labor, logistics, and partner workflows have already been committed.
  • For POD and customized items, this is especially strict, because every item is made to order and cannot be resold once produced.

If you contact us at this stage, we may still try to assist, but cancellation is not guaranteed and will typically be declined unless exceptional circumstances apply.

5.5 Pre-Orders & Back-Orders

If we offer pre-orders or back-orders:

  • You may usually cancel before the announced production/shipping start date, provided the order has not already entered an irreversible processing stage.
  • Once production, procurement, or shipping has commenced, pre-orders/back-orders will follow the same rules as regular orders (see 5.4).

We will mention any special cancellation rules for specific pre-order campaigns on the relevant product or campaign page.

5.6 Partial Cancellations in Combined Orders

If you ordered multiple items together:

  • It may be possible to cancel some items while keeping others active, depending on their individual processing status.
  • Items already in production or shipped cannot be cancelled, but items not yet processed may still be cancelled.
  • If partial cancellation affects bundle discounts, coupons, or free shipping thresholds, your final refund amount will be adjusted accordingly.

Example: If you received a discount for buying 3 items, and you cancel 1, the remaining 2 may revert to their non-discounted price, and your refund will reflect this adjustment.

5.7 Auto-Cancellation by PingShopping

We reserve the right to automatically cancel an order (with or without manual review) if:

  • Payment is not successfully completed or verified
  • The order is flagged as potential fraud or misuse
  • The product becomes unavailable or cannot be fulfilled
  • There is a clear pricing or listing error
  • Shipping to your address is impossible or prohibited

If we cancel an order from our end, we will issue a full or relevant partial refund for the affected items (unless there is evidence of abuse or policy violation).

6. Cases Where Refunds May Be Partial

Refunds may be issued partially instead of in full in the following circumstances:

  1. Partial Order Cancellation
    When only some items from a multiple-item order are eligible for cancellation or return, and other items have already entered production or shipping.
  2. Used or Partially Consumed Items
    For eligible physical items that are returned opened, partially used, or not in original packaging, and therefore cannot be resold as new.
  3. Return Without All Accessories or Components
    When the returned product is missing included items such as manuals, accessories, packaging, free gifts, or bonus items.
  4. Shipping / Customs / Duties / Handling Fees
    Shipping costs, import duties, customs taxes, transaction fees, and administrative handling fees (if already incurred and non-recoverable from carriers or governments) are non-refundable and may be deducted from the refund total.
  5. Discounted / Promotional / Coupon-Based Purchases
    Refund amounts will be calculated based on the final price paid, not the original listed price.
    If removing an item affects a promotional condition (e.g., Buy 2 Get 1, bundle pricing, free shipping threshold), the refund may be adjusted accordingly.
  6. Return Due to Buyer Error
    If the customer entered an incorrect address, selected the wrong size, color, or product variant, or refused delivery, and the package is returned to the sender (when possible), the refund may exclude:
    • Shipping costs (both ways where applicable)
    • Restocking fees (if applicable)
  7. Verified Order Abuse or Policy Misuse
    If refunds are requested frequently or suspicious behavior is detected, we may apply a partial refund cap or decline future refunds.
  8. Orders with Payment Gateway Fees That Are Non-Reversible
    When third-party payment providers (e.g., credit card networks, wallets, PayPal, Stripe, Razorpay) apply non-refundable processing fees that cannot be recovered, that amount may be deducted.

Summary Statement

Partial refunds may be applied when only a portion of the order is eligible, or when costs have already been incurred by PingShopping or its fulfillment partners that cannot be reversed. This ensures fairness, prevents misuse, and maintains reasonable pricing for all customers.

7. Refund Processing Timelines

If approved, based on fulfillment centers, refunds will be processed within:

  • 5–10 business days for domestic transactions
  • 10–20 business days for international transactions

Refunds are issued to the same payment method used during purchase, or if the same payment method is not working, then we will use the customer’s given information for the refund.

Processing delays from banks, card issuers, or payment gateways are beyond our control.

8. Payment Disputes & Chargebacks

If you contact your bank or card provider to dispute a transaction without contacting us first, your account may be permanently blocked from future orders.

PingShopping reserves the right to:

  • Submit dispute evidence
  • Pursue claims for fraudulent chargebacks
  • Recover financial losses related to the misuse of buyer protection systems.

9. Shipping Delays

We do not guarantee exact shipping dates. Delays may occur due to:

  • Customs clearance
  • Natural disasters or weather conditions
  • Global courier disruptions
  • Logistics or carrier errors
  • Public holidays

Shipping delays are not grounds for a refund, unless the package is declared lost by the carriers and under certain situations that can be controlled/managed from our or our partner’s end.

10. Lost, Missing or Stolen Packages

If tracking shows delivered, we cannot refund stolen or misplaced packages.

If tracking is stuck or lost, we will open an investigation with the carrier and replace or refund the order as appropriate.

11. International Taxes, Customs, VAT & Import Duties

International shipments may require additional charges such as:

  • VAT / GST / Sales tax
  • Customs fees
  • Handling charges
  • Import duties

These charges depend on local government rules and are the customer’s responsibility.
Refusal to pay customs fees does not qualify the order for a refund.

12. Warranty

Unless explicitly stated on a product page, we do not provide a warranty on products sold on shop.pingshopping.com.
Manufacturer warranty claims should be taken up directly with the respective brand (if applicable, but note that currently there is no such product that issues a warranty in our store).

13. How to Submit a Refund / Return / Complaint Request

To request a refund, replacement or cancellation, contact us with:

  • Full name
  • Order number
  • Product name
  • Transaction number/id
  • Reason for request
  • Photo/video evidence (for physical items)

📧 Support@pingshopping.com
📧 Contact@pingshopping.com

Requests without complete information will not be processed.

14. Right to Modify Policy

We reserve the right to update this policy at any time. Continued use of our store implies agreement to the latest version.

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